Visit to Zilver Seafood Restaurant Assignment Example | Topics and Well Written Essays - 2250 words

Visit to Zilver Seafood Restaurant - Assignment ExampleThe reasons why customers visit restaurants are varied. Some customers go to a restaurant to satiate hunger, while others visit the restaurant simply to catch up with a friend and enjoy a hot cup of coffee. whatsoever be the objective of the visit, there lies a common thread the thread of expectations. Irrespective of the purpose of the visit, all customers want to be treated nicely at the restaurant and expect their order to be served promptly. It is important to remember that elements of hospitality and swiftness in serve revolve around the core assist which is critical to success. In the case of restaurants, the lumber of the food is the core. Thus the minimum expectation of each customer is that the food should be delicious. Whatever add-ons come along are welcome for e.g. a good ambiance would make the experience at the restaurant all the more pleasurable. Keeping in view the aforesaid discussion, the appellation of vi siting a restaurant of choice was carried out. This report pens d let my findings at the Zilver Seafood Restaurant. ... There is no doubt in the fact that the quality of the core service is important however, the manner in which this service is rendered is equally important. It can be safely stated that restaurants, by virtue of their nature of the business, not only grass cooked food to customers but pass on a full-fledged eating experience to their customers. A lot of factors clubbed together, make this experience either a memorable one or a nightmarish one for the customer. Other experiences like average, just OK etc. may lie on the continuum. The quality of food, speed of service, attitude of staff, and overall ambiance of the restaurant are just a few of the numerous factors that contribute to making a restaurant expunge either in the special or in the me-too category. A logical corollary of this aspect is that these very factors enable the customer to judge the restaurant. A n inherent characteristic of run is its inseparability i.e. the service cannot be separated from the service provider. Services are also perishable and are therefore produced and consumed instantaneously. Inseparability and perishability of services bring into play human involvement. In case of restaurants, the parties involved are the host (provider of food) and the guest (customer). The human involvement adds to the complexity of any given situation. It may also lead to variability in the service rendered. Different customers may have different needs and motivations. The mood of the customer at a given time may impact his own experience as well as that of the fellow customers.